EVALUASI WAKTU TUNGGU PELAYANAN RESEP DI APOTEK RAWAT JALAN RUMAH SAKIT CITRA HUSADA KOTAWARINGIN BARAT
Abstract
The waiting time for medication services is the period required from the patient submitting a prescription to receiving the medication. The Ministry of Health has set a minimal standard of < 30 minutes for non-compounded prescriptions and < 60 minutes for compounded prescriptions. This study aims to determine the percentage of waiting times for outpatient prescription services at Citra Husada Hospital, Kotawaringin Barat. This descriptive study was conducted through direct observation and recording of the waiting time in the waiting time log form during April 2024. A total of 160 non-compounded prescriptions and 30 compounded prescriptions were analyzed. The average time required to process non-compounded prescriptions during the morning shift was 23.6 minutes, while the time for compounded prescriptions was 45 minutes. During the afternoon shift, the average time for noncompounded prescriptions was 23 minutes, and for compounded prescriptions, it was 47 minutes. The results of this study show that the average waiting time for prescription services at Citra Husada Hospital, Kotawaringin Barat, meets the minimum service standards set by the hospital.References
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Kefarmasian di Rumah Sakit.
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579–587.
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Tunggu Pasien dan Mutu
Pelayanan Rawat Jalan di Poli
Umum UPTD Puskesmas
Pesantren 1 Kota Kediri Tahun
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165–172.
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Nurjanah, I., Maramis, F.R.R., Engkeng, S.
2016. Hubungan Antara Waktu
Tunggu Pelayanan Resep
Dengan Kepuasan Pasien Di
Apotek Pelengengkap Kimia
Farma BLU Prof. DR. R.D.
Jurnal Ilmiah Farmasi 5 (1) : 362-
370
Peraturan Pemerintah Republik Indonesia
Nomor 47 Tahun 2021 Tentang
Penyelenggaraan Bidang
Perumahsakitan. Lembaran
Negara Republik Indonesia
Tahun 2021 Nomor 57
Peraturan Menteri Kesehatan RI Nomor 72
Tahun 2016 Tentang Standar
Pelayanan Kefarmasian di
Rumah Sakit. Berita Negara
Republik Indonesia Nomor 49
Peraturan Pemerintah. (2009). Peraturan
Pemerintah (PP) No. 51 tahun
2009 tentang Pekerjaan
Kefarmasian Pekerjaan
Kefarmasian. Jakarta:
Pemerintah Pusat
Permenkes. (2014). Standar Pelayanan
Kefarmasian di Rumah Sakit.
Jakarta: Kemenkes RI.
Permenkes RI. (2019). Peraturan Menteri
Kesehatan Nomor 4 Tahun 2019
tentang Standar Teknis
Pemenuhan Mutu Pelayanan
Dasar Pada Standar Pelayanan
Minimal Bidang Kesehatan.
Jakarta: Kemenkes RI
Published
2024-12-28
How to Cite
EFFENDI, Harun et al.
EVALUASI WAKTU TUNGGU PELAYANAN RESEP DI APOTEK RAWAT JALAN RUMAH SAKIT CITRA HUSADA KOTAWARINGIN BARAT.
Jurnal Borneo Cendekia, [S.l.], v. 8, n. 2, p. 21-26, dec. 2024.
ISSN 2549-1822.
Available at: <http://journal.stikesborneocendekiamedika.ac.id/index.php/jbc/article/view/595>. Date accessed: 12 jan. 2026.
doi: https://doi.org/10.54411/jbc.v8i2.595.
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Articles
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